72 hours or more before departure
Refund eligible
The applicable GST amount will be deducted from the payment amount. The remaining eligible balance will be refunded.
Before you set out
Cancellation & refund.
Clear terms for changing plans, written with the same care we bring to every journey.
Cancellation & Refund policy
Simple, clear
and considered.
We understand that plans can change. This policy explains what happens when you need to cancel a confirmed journey with Offbeat Travels.
Within 72 hours of departure
No refund
No refund will be granted for cancellations received within 72 hours of the journey start time.
How it works
A clear path
when plans change.
Send us a written request
Email offbeattravelsslg@gmail.com with your booking details and the journey you need to cancel.
We confirm the timing
The cancellation time is taken from when your written request reaches us, measured against the scheduled journey start time.
We confirm the eligible amount
For requests received at least 72 hours before departure, we calculate the refund after deducting the applicable GST amount.
At a glance
- ✓
Cancellation received 72 hours or more before the journey: refund after GST deduction.
- ×
Cancellation received within 72 hours: no refund.
- ↗
Refunds, where eligible, are processed against the original payment details after confirmation.
Need a hand?
Talk to a human
before you decide.
If you are unsure whether your plans can be changed, reach out as soon as possible. We will check the timing and guide you through the next step.
Contact our team↗